Shipping policy

AUSTRALIAN ORDERS 

We cannot guarantee delivery times. General postage within Australia is between 2 - 9 working days depending on your locations. 

PLEASE NOTE: The time frames above are estimates only. Sometimes there can be unexpected delays. These time frames do not include the processing and packaging time. We process orders on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the Items on a non-business day, we will process the purchase on the following business day. Dispatch times are listed on the products when you purchase. 

If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times.  We will do our best to fix any issues that may arise in regards to your order being delivered.

TRACKING YOUR ORDER Once your order is packed and leaves our warehouse, you will receive an automated email with your tracking information. You can use this information to track your order via the Australia Post website found below:

AUSTRALIA POST: www.auspost.com.au/track 

All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country.

Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is approximately 5 days. Note: these are business / working days NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.